Monthly Archives: August 2010

Nothing Worse Than The Wrong Problem Solved Properly

"There's nothing worse than bad coffee brewed properly." That's a quote by Tim Kern. He was a coffee guru at Starbucks Coffee. A long-time employee who was caught a the lay-off sweep a couple of years ago. The artwork is from [...]

Nothing Worse Than The Wrong Problem Solved Properly

SCAMPERing For Innovation

A great quote found Roger von Oech's book, ""A Whack on the Side of the Head" reads as follows... "Discovery consists of looking at the same thing as everyone elseand thinking something different. The quote is attributed to the Nobel prize [...]

SCAMPERing For Innovation

Seeding Clouds To Produce Brain Storms

For the 2008 Beijing Olympic Games, China wanted to ensure rain storms took place where and when they want them to... That did NOT include the opening ceremony. So, the Weather Modification Department in China seeded approaching clouds with activators to [...]

Seeding Clouds To Produce Brain Storms

Is Your Service Language Calibrated?

“How do we define service at this company?” If you were to send that question in an e-mail to the person responsible for operations, the person responsible for hiring, the person responsible for marketing, the person responsible for sales, the head [...]

Is Your Service Language Calibrated?

Do You Flemish?

Huh? Am I asking you are from Belgium? Or have a cold… phlegmish? No. No. Do you flemish? To “flemish” is to coil the loose end of the lines* (ropes) used when boating. It is an attractive and safe way (reduces [...]

Do You Flemish?

How To Manage Problems You Can’t Fix

Problems. Challenges. Opportunities. Whatever you call them at your company, we want them fixed. Our gut reaction is - come hell or high water - to find a solution. However, there are times when there is no fix... You're stuck with [...]

How To Manage Problems You Can’t Fix
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