Thu, Oct 26th, 2006

How Easy is Your Product To Use?

Dirty Laundry

While I know how to wash a white towel, I took a look at the care tag, and these five “international” “standardized” symbols are supposed to ensure I wash and dry this item properly.

Towel Tag

Huh?!

By scouring the Internet, I found a site explaining the symbols. Good for Clorox for serving as the expert. Through a printable web page, and downloadable PDF entitled “Crack the Code”, they offer a “secret decoder ring” to aid the laundry-doer in understanding how to properly launder the item. (See expanded description below for the translation).

It’s nice to have this guide, but it’s a lot of work. Not intuitive at all.

Dirt Digging

I’m much more experienced at doing laundry than I am at planting flowers. But, with the guide below I feel much more confident. This image is from the front of the package of bulbs I’ve just purchased.

Planting Instructions

click for larger image

How easy this is to understand!

To the left:
The numbers indicate the months. The shovels indicate when it is best to plant. The flower icon indicates when they’ll bloom.

To the right:
It’s clear for me to understand how deep to plant the bulbs, how far apart to plant the bulbs and how tall the plants will grow.

Wow. All that, with just symbols. Extremely intuitive.

What about YOUR products?

How easy is it to use your products?

  • Do you require elaborate instructions and translation?
  • Do you use jargon, industry terms - or words and/or symbols customers immediately understand?
  • How close are you to “one-step marketing?” Where your customers basically push a button to make it work?
  • What can you do to fix this from here moving forward?

Expanded Description of Laundry Instructions

I’ll use the information provided by Clorox to decode how to clean this towel.

That first symbol on my towel tag indicates water temperature. It says 60 - that’s Celsius. That’s considered ‘hot.’

The second symbol is about bleaching. A black triangle with a crisscross through it means ‘do not bleach.’

The third symbol, an iron shape with three dots in it indicates that I may use a hot iron on the towel.

The fourth symbol, a circle with a P in it let’s me know there is free parking. No, I’m kidding. It obviously means that it can be dry cleaned with any solvent except trichlorethylene.

Finally, the square with the circle in it with the two dots indicates that I may dry this item a a high temperature.


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3 reactions so far ↓

  • (1) seasarahwrite // Oct 26, 2006 at 10:25 pm

    how the heck did a circle come to be associated with dry cleaning? WHA??? I’m all for universal symbols, they, for the most part, are well designed. I’m glad you pointed this out. Why hasn’t anyone taken the time to re-design them for simplicity and sense? You can’t be the only one confused.

  • (2) Harry Chen // Oct 27, 2006 at 4:14 pm

    While I agree the symbols on the cloth care tag is far more complex than the instruction for planting flowers, but it doesn’t seem to be a fair comparison. There are more parameters involved in caring your clothes — how to wash it, how to iron it, how to dry it etc. For planting flowers, there are only two important parameters: when to plant them and how deep you should plant them.

  • (3) Paul (from Idea Sandbox) // Oct 28, 2006 at 2:08 pm

    I agree with you Harry… there are many more things you can do wrong when laundering than when planting.

    Thanks for your comment!

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