Leap Year: How Are You Using Your Extra Day?

How often do we say “Geez, if I only had an extra day?” or “I wish I had a little more time.” This year we do! These 24 extra hours give us just over 27 more minutes each week than we had last year. How are you using your bonus time? Give it some thought. It could be just an …

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Vending Machine Featured Image

Starbucks App Is Slick, But Reduces Customers To Transactions

It is an ultimate convenience that you can pre-order Starbucks from your phone. Tap your order into your phone, walk in and pick up your beverage. It is paid for and you skip the line. To some operators, I’ll bet this sounds like the perfect set-up…just take the customer’s money and hand them a product. Starbucks can get away with …

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Not Invented Here

Solve Problems By Being A Copycat

What other industry has already solved your problem? When faced with a challenge, instead of trying to solve the problem from scratch – find an analog. That is, a comparison model you can copy. Ask yourself who (or what) may have solved a problem similar to yours. A new book Not Invented Here: Cross-Industry Innovation by Ramon Vullings and Mark …

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Happy New Year

A Very Merry Christmas To You And Yours!

 

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Watercatcher

Creative, Elegant Temporary Solutions To Problems

There is construction taking place at Schipol Airport in Amsterdam and a small leak has developed in the roof. They’ve put a plant in place to catch the leak. Not a mop bucket or 50-gallon trash can. You almost wouldn’t notice there was a leak. The watervanger (water catcher) is attractive and the water gets put to use. Of course, addressing the …

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Asset-Based Thinking

At first I thought Asset-Based Thinking had something to do with finance and inventory… but the title, “Change The Way You See Everything: Through Asset-Based Thinking” piqued my interest. This business/self-help book by Kathryn Cramer and Hank Wasiak offers a transformational philosophy, “which can instill success-oriented habits in even the most die-hard cynic.” The book starts by introducing Asset-Based Thinking …

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Route 66 Map

7 Steps To Build Your Annual Plan Like A Pro

It is the time of year again when we start thinking about next year… The plans, programs, and activities that will allow us to meet and exceed our 2016 goals. We at Idea Sandbox like to approach nearly any type of planning as if it were a road trip. Like a road trip, you need to figure out: Where you …

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Helicopter View, Customer Service Technique

One of the challenges for staff in a store or restaurant, in delivering great customer experiences, is to anticipate customer needs. Delivering this high level of service involves being so tuned-in to customers, you can answer questions before they even ask. Whether it’s noticing someone scratching their heads… looking quizzically at your merchandise, or a patron at your restaurant with …

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What Is A Problem?

A simple way to define the word ‘problem’ is: a situation that needs attention. Wikipedia authors describe one as “…any situation that invites resolution.” That’s a nice way to put it – ‘invites resolution.’ A lot of folks are afraid of the word “problem.” To simply use the word – in relation to you or your business – is considered …

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Mind Your OWN Business

You should be in business for yourself. We all should. I don’t mean quit your job and form a new company. I mean right now – at the job you are in – you should be in business for yourself. You see, we manage ourselves differently when we’re self-employed versus working for a company. When you ‘work for a company’ …

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