Helicopter View, Customer Service Technique

One of the challenges for staff in a store or restaurant, in delivering great customer experiences, is to anticipate customer needs. Delivering this high level of service involves being so tuned-in to customers, you can answer questions before they even ask. Whether it’s noticing someone scratching their heads… looking quizzically at your merchandise, or a patron at your restaurant with …

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What Is A Problem?

A simple way to define the word ‘problem’ is: a situation that needs attention. Wikipedia authors describe one as “…any situation that invites resolution.” That’s a nice way to put it – ‘invites resolution.’ A lot of folks are afraid of the word “problem.” To simply use the word – in relation to you or your business – is considered …

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Mind Your OWN Business

You should be in business for yourself. We all should. I don’t mean quit your job and form a new company. I mean right now – at the job you are in – you should be in business for yourself. You see, we manage ourselves differently when we’re self-employed versus working for a company. When you ‘work for a company’ …

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Disney Brainstorming Method: Dreamer, Realist, and Spoiler

It is said, that film producer and innovator, Walt Disney used to think-up and refine ideas by breaking the process into three distinct chunks. The dreamer, the realist, and the spoiler (or critic). The Dreamer This stage was for fantasizing. Creating the most fantastic and absurd ideas as possible. No filter. Just wonderful, raw ideas. This stage was about “why …

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Chronodex Planner

Circle Of Time Planner

Time management optimization… I’m always looking for different and effective ways to enhance time management. I’ve learned, better managing what you have to do frees you up for what you want to do. I’ve bumped into a novel approach to day management that you may want to try out. You’re familiar with daily planner pages that use a grid/table to …

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Build Sales Faster With The Networking Follow-Up Guide

Do you regularly attend networking events? Do you have a system for processing the names and business cards you gather to quickly follow-up with new contacts? New to my market, I’ve made it a goal to get out of the office once a week to meet and mingle. When attending networking events with the goal of driving sales, your strategy …

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Powerful Sentence Starter: “So That…”

Do you describe the value your products and services provide for your customers? Some of your customers may be interested in features. They want to compare yours to the competitor. Your camera has patented image-stabilization technology. Some may be interested in the benefits. Your image-stabilization technology reduces blurring of photos. Deep down, they want to know the “so that…” So …

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Exit the Wheel, Take the Escalator

You know that swift glide-y feeling you get when you walk on an escalator. You’re moving faster than you normally would with the same effort. That’s the feeling we all want when we work. Instead, it often feels more like running in an exercise wheel. We spend lots of energy and break a sweat; we are working hard. However, when …

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“How to Solve Problems” 1947-style

I recently discovered this 8th grade arithmetic book from 1947 on the bookshelves at my parents’ house. It’s got a great collection of images that match the mid-century art style of Idea Sandbox. In addition to the images, I found this piece on page 304 providing suggestions for students on problem solving. [click for larger view]  HOW TO SOLVE PROBLEMS …

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How To Think Big At Work (And Life)

“Where success is concerned, people are not measured in feet and inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking. How big we think, determines the size of our accomplishments.”   Great words of wisdom from David Schwartz and his book The Magic Of Thinking Big. Written 50 years ago, (even …

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