11 Ways To Restate Problems to Get Better Solutions
Topic: Problem Identification
One of the best, first steps to finding the solution to a problem is to make sure you've clearly identified that problem. It's not a good use of your time and effort to do a great job tackling the wrong issue!
As Morgan D. Jones writes in his book, The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving - "The aim of problem restatement is to broaden our perspective of a problem, helping us to identify the central issue and alternative solutions and increase the chance that the outcome our analysis produces will fully, not partially, resolve the problem."
"Restate or redefine the problem in as many different ways we can think of. This allows us to shift our mental gears without evaluating them."
Below I've provided eleven different methods to help restate a problem. The first five are found in Jones' Thinker's Toolkit.
1. Paraphrase
Restate the problem using different words without losing the original meaning.
| Initial statement: | How can we limit congestion on the roads? |
| Paraphrase: | How can we keep road congestion from growing? |
2. 180-Degrees
Turn the problem on its head.
| Initial statement: | How can we get employees to come to the company picnic? |
| 180-Degrees: | How can we discourage employees from attending the picnic? |
Jones points out that taking the opposite view of a problem is a surprisingly effective technique.
3. Broaden the Focus
Restate the problem in a larger context.
| Initial statement: | Should I change jobs? |
| Broaden focus: | How can I achieve job security? |
4. Redirect the Focus
Boldly, consciously change the focus.
| Initial statement: | How can we boost sales? |
| Redirect focus: | How can we cut costs? |
5. Ask Why?
Ask "why" of the initial problem statement. Then formulate a new problem statement base on the answer. Then ask "why" again and again. Repeat this process several times until the essence of the "real" problem emerges.
Initial statement:
How can we market our in-house multimedia products?
Why?
Because many of our internal customers are outsourcing their multimedia projects.
Okay, so then...
Restatement 1:
How can we keep internal customers from outsourcing their multimedia projects?
Why?
Because it should be our mandate to do all of the organization's multimedia?
Restatement 2:
How can we establish a mandate to do all of the organization's multimedia?
Why?
Because we need to broaden our customer base?
Restatement 3:
How can we broaden our customer base?
Why?
Because we need a larger base to be cost-effective?
Restatement 4:
How can we become more cost-effective?
Why?
Because our profit margin is diminishing?
Restatement 5:
How can we increase our profit margin?
After asking why five times, we come to the core, key problem...
Principle problem has emerged:
How to obtain a mandate to do all of the organization's multimedia projects.
In their book Strategies For Creative Problem Solving, the following are what authors H. Scott Fogler and Steven E. LeBlanc call "problem statement triggers" These are how they restate problems. They use a breakfast cereal for each of their examples.
Original Problem Statement
The Toasty O's cereal is clearly not getting to market fast enough to maintain freshness.
6. Vary the Stress Pattern
Try placing emphasis on different words and phrases.
- Cereal is not getting to market fast enough to maintain freshness.
(Do other products we have get us there faster?) - Cereal is not getting to market fast enough to maintain freshness.
(Can we make the distance/time shorter?) - Cereal is not getting to market fast enough to maintain freshness.
(Can we distribute it from a centralized location?) - Cereal is not getting to market fast enough to maintain freshness.
(How can we keep cereal fresher, longer?)
7. Substitute
Choose a term that has an explicit definition and substitute a different definition in each place that the term appears.
- Breakfast food that comes in a box (cereal)
is not getting to the place where it is sold (market)
fast enough to keep it from getting stale (maintain freshness).
This restatement makes us think about the box and staleness. How might we change the box to prevent staleness?
8. Opposite
Make an opposite statement, changing positives to negatives, and vice versa.
- How can we find a way to get the cereal to market so slowly that it will never be fresh?
This restatement makes us think about how long we have to maintain freshness and what controls it.
9. Change Adverbs Of Frequency
Change "every" to "some," "always" to "sometimes," "sometimes to "never," and vice versa.
- Cereal is not getting to market fast enough to always maintain freshness.
This change opens up new avenues of thought. Why isn't are cereal always fresh?
10. Replace Persuasive Words
Replace "persuasive words" in the problem statement such as "obviously," "clearly," and "certainly" with the argument it is supposed to be replacing.
- The word clearly in the problem statement implies that if we could speed up delivery, freshness would be maintained. Maybe not! Maybe the store holds the cereal too long? Perhaps the cereal is stale before it reaches the store?
This trigger helps us change the implicit assumptions made in the problem statement.
11. Diagram
Express words in the form of an equation or picture, and visa-versa.
- Freshness is inversely proportional to the time since the cereal was baked.
(Freshness) = k/(Time since cereal baked)
Try out one or more of these techniques. Problem restatement helps you focus on the core of the problem.
Identifying the core saves immense time, effort, and money. As a bonus, sometimes restating a problem points you directly to a solution. However, it shows there is more than one problem and helps identify them.
Sources: Restatements 1-5, and examples from The Thinker's Toolkit: 14 Powerful Techniques for Problem Solving by Morgan D. Jones. Problem Statement Triggers 6-11, and cereal examples from: "Strategies For Creative Problem Solving by H. Scott Fogler and Steven E. LeBlanc
Topic: Problem Identification