When a customer stomps angrily out of your location, with access to social media tools, it rarely stops there.
Those few labor dollars and cost of goods to provide on-the-spot satisfaction cost much less than the damage of losing a customer. Let alone, also losing their friends, family, colleagues and social media followers.
Alternately, when a customer depart happier than when they walked in, and you and your team resolved a problem before it became a problem. The customer may share that happy story with others.
While they may not tweet when you recover from a mistake, they are highly likely to tell others when they are not satisfied.
Although, if you do something remarkable, they will tell others!
Can you afford to let customers stomp out angry? How can you go above and beyond?