How-How Diagram

also redirected from “Relevance Tree”
As an example, let’s say the outcome is to increase the number of clients. A hierarchy of ideas is drawn, rather like a family tree or organization chart.

Similar to Five Why’s but a different question is answered.


Increase the number of clients:
How? – Improve existing methods
How? – Develop new methods
How? – Faster response
How? – Follow-up lost clients
How? – Rent a mailing list
How? – Attend conferences

Potential answers: New process Training, Direct mail, Telephone, Define targets, Find a list broker.

Decide which ones Make bookings

Also known as a Relevance Tree.