Top Posts of 2013
Happy New Year! As we look forward to creating new content in 2014, it's fun and helpful to look back and see which posts from 2013 you found most interesting. Check out the top 8 most-read posts below! 1. Branding vs. [...]
How Valuable are Loyalty Programs? What’s Needed to Make them Successful?
POINT: Paul Williams “It’s not about customers being loyal to you. It’s about you being loyal to customers. You earn loyalty by giving it.” I love that quote from from “Managing the Customer Experience” […]
What Do Effective In-Store Marketing Campaigns Look Like?
POINT: John MooreWow! That’s a meaty question. Let’s simplify this and focus on the importance of communicating to two audiences to make a retail marketing promotion successful. One of the biggest lessons I learned from my retail marketing days at Starbucks [...]
How Connected Should Your PR Activities Be To Marketing Activities?
POINT: John MoorePublic Relations plays a role in marketing efforts as it relates to awareness, influence, and credibility. Let’s be clear, for the most part, retail brands view Public Relations as Media Relations. Brands seek to use traditional media (print, television, [...]
How Should a Retail Brand Best Use Social Media?
POINT: Paul Williams First, it is most important to remember that social media tools are tactics that support a word of mouth marketing strategy. So much excitement lately, how easily companies and customers can directly connect to each other, we forget [...]
Does the Personality of a Brand Need to Be Reflective in All Marketing Activities?
POINT: Paul Williams A brand, doing its job well, shows personality in all it does, not just marketing. The way they greet customers. The wording on their packaging. The way they answer the phone. All should show that personality. Problems arise [...]
How Rigid Should A Brand Style Guide Be?
POINT: John MooreA Brand Style Guide is essentially a internal communication compass. It provides guidance on how a business should communicate the Identity, Personality, and Authenticity of a brand. The rigidness to which a business should follow its communication compass depends [...]
What are Key Components to Include in a Brand Style Guide?
POINT: Paul Williams There are two types of information that may be included in a Brand Style Guide. I’m going to refer to the entire package of tools as Brand Identity & Standards Guide. The first type of information has to [...]
Why is a Brand Style Guide Important?
POINT: John MooreA Brand Style Guide is important for businesses of all sizes. It’s a must have when working with outside vendors and with departments inside a company to ensure everyone is using the company’s logo in a consistent and correct [...]
Creating Marketing Plans that Get Buy-In from Bosses and Create Buyers from Consumers
CrackerJack Marketers, John Moore and I, will be sharing secrets, tips, and techniques we've learned as retail marketers in creating the most effective marketing plans. Crafting a CrackerJack marketing plan isn’t easy. Your boss wants a plan that’s going to meet [...]