root cause Archives

Nothing Worse Than The Wrong Problem Solved Properly

"There's nothing worse than bad coffee brewed properly." That's a quote by Tim Kern. He was a coffee guru at Starbucks Coffee. A long-time employee who was caught a the lay-off sweep a couple of years ago. The artwork is from [...]

Nothing Worse Than The Wrong Problem Solved Properly

Take Charge Of Your Life With Problem-Solving

One of my favorite books about problem-solving is Ken Watanabe's best-selling book, Problem-Solving 101. In this article, I outline Watanabe's lesson for finding the root cause of a problem - a key concept. But, before I get into the details, let's [...]

Take Charge Of Your Life With Problem-Solving

Solve Your Problem, Not The Symptom

Remember as a child - or perhaps you have a child at home - when asking one question, it often leads to a string of additional questions? How come? Why? Why is that? This is simply a way of of trying [...]

Solve Your Problem, Not The Symptom