Leap Year: How Are You Using Your Extra Day?
How often do we say "Geez, if I only had an extra day?" or "I wish I had a little more time." This year we do! These 24 extra hours give us just over 27 more minutes each week than we [...]
Starbucks App Is Slick, But Reduces Customers To Transactions
It is an ultimate convenience that you can pre-order Starbucks from your phone. Tap your order into your phone, walk in and pick up your beverage. It is paid for and you skip the line. To some operators, I’ll bet this [...]
Solve Problems By Being A Copycat
What other industry has already solved your problem? When faced with a challenge, instead of trying to solve the problem from scratch - find an analog. That is, a comparison model you can copy. Ask yourself who (or what) may have [...]