Delight Your Customers: Be a Sock-Knocker-Offer

Have you ever wished someone… Or perhaps someone has offered you the words of encouragement… “Knock their socks off!” It means to wow or amaze someone. To go beyond what is expected. The saying originates from boxing – when you bop [...]

Delight Your Customers: Be a Sock-Knocker-Offer

Making Better Decisions: The Better Of Many Greats

When it comes to the big choices we make - which house to live in, which job to take, which baby name to pick - you never want to be forced to choose “the lesser two evils.” To be forced to [...]

Making Better Decisions: The Better Of Many Greats

11 Ways To Restate Problems to Get Better Solutions

When faced with a challenge or problem, one of the best first steps in solving - even before you start thinking up possible solutions - is to examine and restate the problem. As Morgan D. Jones writes in his book, The [...]

11 Ways To Restate Problems to Get Better Solutions

Masterpiece from Abandoned Stone

The statue of David is one of the most recognizable pieces of art and is considered a masterpiece of Renaissance sculpture. It was carved by Michelangelo (Michelangelo di Lodovico Buonarroti Simoni), towers at 17-feet (5.17 meters) tall, took just over three [...]

Masterpiece from Abandoned Stone

Avoid Problems By Preventing Them

An excellent way to solve problems is by not letting them happen in the first place, through prevention. Prevention is why we bring our cars in for maintenance, visit our doctor for an annual exam, and have a mid-year check-in with [...]

Avoid Problems By Preventing Them

Make Your Plans Bulletproof

This week at work, bulletproof your ideas. If you've got a new idea, a plan, a program; find people you trust who can poke holes in it for you. Not someone who is going to agree with you, nor someone who [...]

Make Your Plans Bulletproof

Arrive With A Solution

While you may feel like a smarty-pants worker to be the first to discover and inform your boss of a problem, don't alert them without also being able to offer a potential solution. Anyone can point out problems. Finding something broken [...]

Arrive With A Solution

Attention To Detail

You're looking at an interior detail from the pop-up (i.e. temporary) Museum of Ice Cream located in the Meatpacking District in New York City. Not only is their lighting made to look like upside-down ice cream cones... But, the walls are [...]

Attention To Detail

10-Point Presidential Formula For Success

I didn't know a lot about President Lyndon Johnson, but I've enjoyed learning about him via Wikipedia. While reading the terrific book, The Magic Of Thinking Big, by Dr. Joseph Schwartz. In a section about "Thinking Right Toward People," Dr. Schwartz [...]

10-Point Presidential Formula For Success

Do First Things First

Where to start, huh? No matter what system you use to plan your activities - paper or digital - sometimes it can be difficult to determine what to do first. Especially since *all* of it is important, right? I've tried lots [...]

Do First Things First
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