A Very Merry Christmas To You And Yours!
Creative, Elegant Temporary Solutions To Problems
There is construction taking place at Schipol Airport in Amsterdam and a small leak has developed in the roof. They've put a plant in place to catch the leak. Not a mop bucket or 50-gallon trash can. You almost wouldn't notice [...]
Asset-Based Thinking
At first I thought Asset-Based Thinking had something to do with finance and inventory... but the title, "Change The Way You See Everything: Through Asset-Based Thinking" piqued my interest. This business/self-help book by Kathryn Cramer and Hank Wasiak offers a transformational [...]
7 Steps To Build Your Annual Plan Like A Pro
Whenever we get toward the end of the year, we start thinking about next year. The plans, programs, and activities will allow us to meet and exceed our goals. Here are our seven steps to building your annual plan like a [...]
Helicopter View, Customer Service Technique
One of the challenges for staff in a store or restaurant, in delivering great customer experiences, is to anticipate customer needs. Delivering this high level of service involves being so tuned-in to customers, you can answer questions before they even ask. [...]
What Is A Problem?
A simple way to define the word 'problem' is a situation that needs attention. Wikipedia authors describe one as "...any situation that invites resolution." That's a nice way to put it - 'invites resolution.' A lot of folks are afraid of [...]
Mind Your OWN Business
You should be in business for yourself. We all should. I don't mean quit your job and form a new company. I mean right now - at the job you are in - you should be in business for yourself. You [...]
Disney Brainstorming Method: Dreamer, Realist, and Spoiler
Film producer and innovator Walt Disney used to think-up and refine ideas by breaking the process into three distinct chunks. The dreamer, the realist, and the spoiler (or critic). The Dreamer This stage was for fantasizing. Creating the most fantastic and [...]
Circle Of Time Planner
Time management optimization. I'm always looking for different and effective ways to enhance time management. I've learned that better managing what you have to do frees you up for what you want to do. I've bumped into a novel approach to [...]
Build Sales Faster With The Networking Follow-Up Guide
Do you regularly attend networking events? Do you have a system for processing the names and business cards you gather to quickly follow-up with new contacts? New to my market, I’ve made it a goal to get out of the office [...]