Successfully doing something that has never been done before (innovating) is sort of like shooting an arrow at a target while blindfolded. You know where you want to go but until you draw back on the bow string and launch, you [...]
"There's nothing worse than bad coffee brewed properly." That's a quote by Tim Kern. He was a coffee guru at Starbucks Coffee. A long-time employee who was caught a the lay-off sweep a couple of years ago. The artwork is from [...]
A great quote found Roger von Oech's book, ""A Whack on the Side of the Head" reads as follows... "Discovery consists of looking at the same thing as everyone elseand thinking something different. The quote is attributed to the Nobel prize [...]
For the 2008 Beijing Olympic Games, China wanted to ensure rain storms took place where and when they want them to... That did NOT include the opening ceremony. So, the Weather Modification Department in China seeded approaching clouds with activators to [...]
“How do we define service at this company?” If you were to send that question in an e-mail to the person responsible for operations, the person responsible for hiring, the person responsible for marketing, the person responsible for sales, the head [...]
Huh? Am I asking you are from Belgium? Or have a cold… phlegmish? No. No. Do you flemish? To “flemish” is to coil the loose end of the lines* (ropes) used when boating. It is an attractive and safe way (reduces [...]
Problems. Challenges. Opportunities. Whatever you call them at your company, we want them fixed. Our gut reaction is - come hell or high water - to find a solution. However, there are times when there is no fix... You're stuck with [...]
Thought you'd like to see this sketch I found in my picture folder. It's a simple (if not silly) way to plot how, during the brainstorming process, there is shift up and down between gathering many ideas to narrowing to fewer [...]
John Moore, the marketing medic at Brand Autopsy, has written another book that offers succinct marketing and branding advice inspired by working at Starbucks Coffee Company. It is called: Tough Love: Scripting the Drive, Drama, and Decline Of Galaxy Coffee." Although... [...]
