Knock Socks Off

Delight Your Customers: Be a Sock-Knocker-Offer

Have you ever wished someone… Or perhaps someone has offered you the words of encouragement… “Knock their socks off!” It means to wow or amaze someone. To go beyond what is expected. The saying originates from boxing – when you bop your opponent so hard, you nearly knock them out of their socks. Unfortunately – and far too often – …

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The Better Of Many Greats

Making Better Decisions: The Better Of Many Greats

When it comes to the big choices we make – which house to live in, which job to take, which baby name to pick – you never want to be forced to choose “the lesser two evils.” To be forced to pick between two unattractive options. This is a terrible way to have to make a decision. The BEST way …

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11 Ways To Restate Problems to Get Better Solutions

When faced with a challenge or problem, one of the best first steps in solving – even before you start thinking up possible solutions – is to examine and restate the problem. As Morgan D. Jones writes in his book, The Thinker’s Toolkit: 14 Powerful Techniques for Problem Solving – “The aim of problem restatement is to broaden our perspective …

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David Face

Masterpiece from Abandoned Stone

The statue of David is one of the most recognizable pieces of art and is considered a masterpiece of Renaissance sculpture. It was carved by Michelangelo (Michelangelo di Lodovico Buonarroti Simoni), towers at 17-feet (5.17 meters) tall, took just over three years to complete, and was unveiled in 1504. It was such an impressive piece in both content (David about …

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TWAW Stay Ahead Of Your Problems

Avoid Problems By Preventing Them

An excellent way to solve problems is by not letting them happen in the first place, through prevention. Prevention is why we bring our cars in for maintenance, visit our doctor for an annual exam, and have a mid-year check-in with our boss. We want to avoid surprises and discover potential issues while they’re forming to prevent bigger problems in …

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Twaw Bulletproof

Make Your Plans Bulletproof

This week at work, bulletproof your ideas. If you’ve got a new idea, a plan, a program; find people you trust who can poke holes in it for you. Not someone who is going to agree with you, nor someone who will simply be combative. Get someone to provide instructive criticism. The Starbucks marketing team used to practice this all …

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Twaw Arrive With A Solution

Arrive With A Solution

While you may feel like a smarty-pants worker to be the first to discover and inform your boss of a problem, don’t alert them without also being able to offer a potential solution. Anyone can point out problems. Finding something broken without a suggested fix can position you as part of the problem. It is when you arrive with helpful …

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Ice Cream Museum

Attention To Detail

You’re looking at an interior detail from the pop-up (i.e. temporary) Museum of Ice Cream located in the Meatpacking District in New York City. Not only is their lighting made to look like upside-down ice cream cones… But, the walls are decorated with the texture of a sugar cone. Great attention to detail that helps envelope the Guest in their …

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10-Point Presidential Formula For Success

I didn’t know a lot about President Lyndon Johnson, but I’ve enjoyed learning about him via Wikipedia. While reading the terrific book, The Magic Of Thinking Big, by Dr. Joseph Schwartz. In a section about “Thinking Right Toward People,” Dr. Schwartz featured the 10 Point Formula For Success created and followed by Lyndon Johnson. And now I share it with …

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TWAW First Things First

Do First Things First

Where to start, huh? No matter what system you use to plan your activities – paper or digital – sometimes it can be difficult to determine what to do first. Especially since *all* of it is important, right? I’ve tried lots of approaches over the years, the ABC/123 method combined with a prioritizer tool has worked the best. ABC/123 Approach …

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