Providing Top-Notch Customer Experiences

Short description of your first lesson.

How providing and experience will set you apart from your competition.

Employees are your main ingredient.

Behavioral interviewing allows you to get the response you need to hear from candidates.

Summary of Part 2, “Do The Right Things.”

Pay attention to all the places customers (and potential customers) come in contact with your brand.

How do you spot and label the “best?”

Be worth being remarked about.

Consistency.

Fix glitches on-the-spot, before they become problems.

With digital tools – customers have a voice to express disappointment and satisfaction.

A couple of service-based, foundational ideas.

How Starbucks would approach customers with needs.

You can’t judge a customer by their jacket.

You don’t need to go the extra mile for customers, just an extra step.

Be a know-it-all.

Or, the “Miracle on 34th Street” approach.

Be a good host to your guests.

Things will go wrong. What to do.

Putting your experience ideas to practice.

Five takeaways from the Customer Experience course.